Platform
Agent Studio
Create the conversation your agent should have, including what it should say, ask, and hand over to a person.
Agent Studio
Conversation design
Decide how the agent greets people, asks questions, explains answers, and switches languages.
- Set the greeting, tone, and kind of help the agent should offer.
- Guide the questions the agent asks so callers give the right details early.
- Define when the agent should switch language or bring in a human teammate.
Agent Studio
Helpful actions
Let the agent book appointments, create tickets, check records, send reminders, or collect details.
- Turn common requests into clear next steps without staff retyping notes.
- Connect actions to the tools your team already uses for daily work.
- Keep important steps approved, traceable, and easy to review later.
Agent Studio
Quality checks
See where conversations worked, where people needed help, and what should be improved next.
- Review completed calls, handoffs, and moments where callers got stuck.
- Spot patterns that show which answers or flows need improvement.
- Give supervisors a simple way to keep service quality consistent.
FAQ
Agent Studio questions
Answers to common questions teams ask before rollout.
Next step
See how Agent Studio fits your service journey.
Bring one real customer journey and we will show where Voice can help first.