Platform
Connected intelligence
Give your agent the right answers by connecting it to your documents, records, and everyday tools.
Connected intelligence
Trusted answers
Use your FAQs, policies, service guides, customer records, and other approved sources.
- Add the documents and records your team already trusts.
- Keep answers consistent when policies, prices, or service steps change.
- Reduce guesswork by grounding every reply in approved information.
Connected intelligence
Smart guidance
Help the agent understand what someone needs, find the right information, and choose the next step.
- Identify the caller's real need even when they explain it casually.
- Bring together the right answer, customer context, and service rule.
- Confirm the next step so people know what will happen after the call.
Connected intelligence
Connected tools
Connect calendars, customer systems, tickets, payments, phone tools, and other work apps.
- Send the right details to your calendar, CRM, helpdesk, or payment flow.
- Let staff keep using familiar systems while Voice handles the front door.
- Start with simple connections and add deeper integrations as usage grows.
FAQ
Connected intelligence questions
Answers to common questions teams ask before rollout.
Next step
See how Connected intelligence fits your service journey.
Bring one real customer journey and we will show where Voice can help first.